Privacy Policy
Effective Date: 07 April 2025
Thank you for choosing Crystal Bottle. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at crystalbottle.com.
1. Who We Are
This website is operated by Crystal Bottle, a wellness brand specializing in crystal-infused water bottles. Our contact details are:
Email: [email protected]
Address: Silicone Walley 265
2. What Personal Data We Collect
We may collect and process the following types of personal data:
- Contact Information: Name, email address, shipping address, phone number.
- Payment Information: Collected and processed securely through third-party payment providers (we do not store your payment details).
- Account Data (if applicable): Login credentials, purchase history.
- Website Usage Data: IP address, browser type, operating system, referral source, pages viewed, time on site (via cookies and analytics tools).
3. How We Use Your Data
We process your personal data to:
- Fulfill orders and provide customer support.
- Process payments and send order confirmations.
- Improve website performance and user experience.
- Send promotional emails (with your consent).
- Comply with legal obligations.
4. Legal Basis for Processing
Under the GDPR, we process your personal data based on the following legal grounds:
- Contract: To fulfill a contract with you (e.g., completing a purchase).
- Consent: For marketing communications and use of optional cookies.
- Legal Obligation: To comply with tax, accounting, and legal requirements.
- Legitimate Interests: To improve our website and prevent fraud.
5. Sharing Your Data
We do not sell your personal data. We may share it with:
- Service Providers: Shipping companies, payment processors, email platforms.
- Legal Authorities: When required by law or to protect our rights.
6. Data Retention
We retain personal data only as long as necessary:
- For fulfilling orders and after-sales service.
- For accounting and legal purposes (usually up to 6 years).
- Until you withdraw consent (for marketing emails).
7. Your Rights Under GDPR
You have the right to:
- Access your personal data.
- Correct inaccurate or incomplete data.
- Request deletion of your data (“right to be forgotten”).
- Restrict or object to data processing.
- Data portability.
- Withdraw consent at any time (e.g., unsubscribe from emails). To exercise your rights, contact us at [email protected].
8. Cookies
Our website uses cookies to enhance user experience and analyze traffic. You can manage your cookie preferences through your browser settings. We only use non-essential cookies with your consent.
9. Third-Party Links
Our website may contain links to other sites. We are not responsible for their privacy practices. Please review their policies before providing personal data.
10. Data Security
We use appropriate technical and organizational measures to protect your personal data from loss, misuse, or unauthorized access.
11. International Transfers
If we transfer your data outside the EEA, we ensure it’s protected with appropriate safeguards, such as Standard Contractual Clauses or Data Processing Agreements.
12. Changes to This Policy
We may update this Privacy Policy occasionally. We encourage you to review it periodically. Changes take effect when published on this page.
13. Contact Us
If you have any questions or concerns about this policy or how we handle your data, please contact:
Crystal Bottle
Email: [email protected]
Address: Silicone Walley 265